Note: If you see that the driver is automatically re-installed when you try to uninstall, this could be due to Windows is re-installing the driver, in this case, try the steps for the Clean Installation of Wireless Drivers by disconnecting the computer from the Internet.Ģ- Check the recommended Setting Power Management for Intel® Wireless Adapters and set it to Maximum Performance.ģ- Additionally, you may check with Lenovo™ if one of the following updates may help with this issue:ģ.1- There seems to be a new BIOS update available 1.23 (current one on the system is 1.20), check with Lenovo™ if one of the fixes included may help.ģ.2- There is a Power Manager driver for Windows, check if it may help with Power issues. You may download the driver from Lenovo website using the link below, make sure it is the correct one for your Windows® version and system model: X1 Carbon 7th Gen - (Type 20QD, 20QE) Laptop (ThinkPad), Drivers & Software*
We would like to recommend the following steps:ġ- Perform a clean installation of the Original Equipment Manufacturer (OEM) driver (from Lenovo) following the steps on this link: Clean Installation of Wireless Driversīefore uninstalling Wireless drivers from Device Manager, uninstall Intel® PROset/Wireless software from Windows® Apps & Features. Click the menu where it says " Summary" to change to " Detailed View".Ħ.3- To save your scan, click Next and click Save.Ħ.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. The Intel® SSU defaults to the " Summary View" on the output screen following the scan. If so, could you please share with us the findings or feedback Lenovo Support found out?Īlso, in order to take a look into the behavior, please provide the following information:ġ- Is Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed on the system?ģ- For how long has the laptop experienced this issue? Did it work fine before? Please provide details.Ĥ- Does this happen only on a specific network or is the issue reproduced in different wireless networks?ĥ- Are other devices working fine on the same wireless network? Please provide details:Ħ- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.Ħ.1- Download the Intel® SSU and save the application on your computer.Ħ.2- Open the application and click " Scan" to see the system and device information. We would like to know if you were able to contact Lenovo™ Support as per advised by Al.Hill in the other thread. Thank you for posting on the Intel® communities.
0 kommentar(er)
